Return Scenarios

What happens in Acumatica is determined by how the refund is raised in Shopify, not by the restock option.

Goods returned and back into stock

Refund the order with the line items selected. The items come across on the return order and are received back into inventory when the order type’s Default Operation runs.

Refund with nothing coming back

Process an amount refund without selecting line items. There is nothing to receive, so no inventory movement happens. The amount posts against the non-stock refund item configured in Acumatica Setup.

This is also how a shipping-only refund is handled — the shipping amount has no line item to return, so it goes through the same non-stock item.

The restock option in Shopify has no effect in Acumatica

InSyncer does not read Shopify’s restock option. The line operation on the return order comes from the order type’s Default Operation and applies to every line the same way. Unticking restock in Shopify does not prevent the inventory movement in Acumatica — the restock option only affects Shopify’s own inventory count.

Goods returned but not resellable

Restock as normal, then move the item to a scrap or write-off location in Acumatica. This keeps ERP availability correct without a separate InSyncer step, and the corrected figure flows back to Shopify on the next inventory sync. This is Acumatica’s own recommended approach for unsellable returns, not an InSyncer-specific workaround.