Refunds & Returns

InSyncer creates a matching return order in Acumatica for every synced Shopify refund. This section covers what that looks like, how to set it up, and how to fix it when a refund doesn’t appear.

In this section

• How refunds sync — what InSyncer creates in Acumatica and how document numbering works
• Acumatica setup — the configuration required before refunds can process
• Return scenarios — how line items and the Restock option decide what comes back into stock
• Troubleshooting — work through a refund that hasn’t gone through